Shipping & Returns

Where we ship

We ship to addresses within the United States that are available at checkout. Shipping is free on all U.S. orders.

Delivery availability is confirmed when you enter your address at checkout. We may update our shipping areas when logistics conditions require it.

Order processing

Once your order is confirmed and payment is verified, we start preparing it. Orders are processed within 1–2 business days. Special Edition orders receive priority processing and ship within 24 hours (business days).

Processing times may be slightly longer during promotions, product launches, holidays, weekends or periods of high demand.

Delivery times

Most orders arrive within an estimated 3–10 days. Delivery times shown in our store are estimates, not guaranteed delivery dates, unless expressly stated otherwise.

Once your package is with the carrier, delivery may be affected by factors outside our control, including:

• High carrier volume.
• Severe weather conditions.
• Holidays and non-business days.
• Carrier operational issues.
• Limited access to certain areas.
• Incorrect or incomplete delivery details.

Order tracking

Every order includes tracking. We'll email your tracking number to the address you provided at checkout as soon as your order ships.

Please note that it can take 24–48 hours for the carrier to show the first tracking update after receiving your package.

Incorrect or incomplete address

Please double-check your shipping details before completing your purchase.

If you notice a mistake in your address, email us as soon as possible at info@salcker.com. We'll do our best to update it as long as your order hasn't been processed or handed to the carrier yet.

Once an order has shipped, we can't guarantee that the address can be changed.

Lost packages and delivery issues

If your tracking shows an issue, an unusual delay, or says "delivered" but you haven't received your package, please contact us and include:

• Your order number.
• The name used at checkout.
• The email used for your order.
• A short description of the issue.

We'll review your case, open an inquiry with the carrier when needed and, if your package is confirmed lost in transit, we'll send a replacement or issue a full refund.

Our money-back guarantee

We want you to love your purchase. That's why every order is covered by our 30-day money-back guarantee, extended to 60 days for Special Edition orders. The guarantee period starts on the date your order is delivered.

If your purchase isn't right for you, contact us within your guarantee period and we'll refund the full price of your product.

Our guarantee is offered in addition to, and does not limit, any rights you may have under applicable consumer protection laws.

How to request a return

To request a return or refund, email info@salcker.com with your order number and the reason for your request.

Please wait for our instructions before sending anything back. Items sent without authorization or to a different address than the one we provide may not be processed correctly.

Return conditions

When a physical return is required, please send the item back in reasonable condition, including all included parts (pillow, shoulder strap and head pillow), following the instructions provided by our team.

If your return is due to our error (a damaged, defective or incorrect item), we'll cover the return shipping. For returns under our money-back guarantee, return shipping costs are the customer's responsibility unless otherwise stated in our instructions.

Damaged, defective or wrong items

If you receive an item that's different from what you ordered, or that arrives damaged or defective, please contact us within 7 days of delivery.

To help us resolve it quickly, we may ask for:

• Photos of the item you received.
• Photos of the outer packaging.
• A photo of the shipping label.
• Your order number.
• A short description of the issue.

Once we review your case, we'll send a free replacement or issue a full refund, whichever you prefer.

Refunds

Once your refund is approved, we'll process it within 5 business days to your original payment method.

After we issue the refund, it may take an additional 5–10 business days to appear on your statement, depending on your bank or card issuer.

Since shipping is free, there are no original shipping charges to deduct from your refund.

Contact

For any questions about shipping, returns, refunds or delivery issues:

ECOMZEBRA LLC
EIN: 42-4852123
1209 Mountain Road PL NE STE N
Albuquerque, NM 87110
United States

Email: info@salcker.com